CARAT NV privacy statement


Contact details:

Carat nv

+32 (0)14 540 898

F. Jacobs is the Data Protection Officer of Carat nv, he can be contacted at

Personal data that we process

Carat nv processes your personal data on account of you using our services and/or you freely providing this information to us. An overview of the personal data we process is set out below:

  • First name and surname
  • Address details
  • Telephone number
  • Email address

The purpose for and basis on which we process personal data

Carat nv processes your personal data for the following purposes:

  • In order to settle your payment
  • In order for us to call or e-mail you, if we need to do so to perform our services
  • In order for us to inform you about changes to our services and products
  • In order to deliver goods and services to you
  • Carat nv also processes personal data if we are legally obliged to do so

Personal data retention period

Carat nv does not retain your personal data for longer than it’s strictly necessary in order to realise the objectives for which your data is collected.

Sharing personal data with third parties

Carat nv only discloses data to third parties if needed for the execution of our agreement with you or to comply with a legal obligation.

Cookies or similar technologies we use

Carat nv uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Carat nv uses cookies, the functionality of which is purely technical. They ensure that the website works properly and for example; that your preferred settings are remembered. These cookies are also used to make the website work well and to optimise it. In addition, we place cookies that keep track of your browsing behaviour so that we can offer customised content and advertisements. Upon your first visit to our website we already informed you about these cookies and asked you for your permission to install them. You can opt out of cookies by setting your Internet browser so that it no longer stores any cookies. In addition, you can also delete all previously saved information through the settings of your browser.

Inspecting, correcting or deleting data

You have the right to inspect, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Carat NV and you have the right to data portability. This means that you can submit a request to us to send the personal data we have of you on record in a computer file to you or to another organisation, in accordance with your instructions. You can send a request for inspection; correction, deletion and data transfer of your personal data or a request for cancellation of your consent or submit an objection to the processing of your personal data to To ensure that the request for inspection has been made by you, we ask you to send a copy of your proof of ID along with the request. In this copy, you can render your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Identification number of the National Register. This is to protect your privacy. We respond to your request as quickly as possible, yet within four weeks. Carat nv further wishes to point out that you have the opportunity to file a complaint with the Belgian Privacy Protection Commission (35 Rue de la Presse, 1000 Brussels - ).

How we protect personal data

Carat nv takes the protection of your data very seriously and, therefore, takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification.

Carat nv has taken the following measures to protect your personal data:

  • We send your data via a secure Internet connection. This is confirmed by the use of 'https' and the padlock in the address bar. We guarantee that your details are safe on our website
  • We require our staff to work with passwords by default
  • By default, we require our staff to sign a non-disclosure agreement
  • The rooms in which personal data is stored are locked when no people are working in those areas.

If, despite the above, you feel that your data is not properly secured or there are signs of misuse, please contact our customer service or send an email to